Software Engineer - Developer Platform & SRE

Job summary

This role supports a cloud development platform by ensuring its tools and infrastructure remain reliable, secure, available, and performant, while helping engineers focus on product development. Responsibilities include supporting GitHub, Jenkins, Jira, and Artifactory; maintaining CI/CD pipelines; building observability with metrics, logging, and tracing; responding to incidents and conducting root cause analysis; and automating recurring operational work.

Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience
• Bachelor's degree in IT, CS or related field and-or 3+ Years Working Experience IT Operations and Delivery.
• Experience: 0,5- 3 years in SRE and-or DevTools support roles.
• Beginner level programming and-or scripting in 2 or more of the following: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, Cloud Formation.
• Basic understanding of YAML, JSON, HTML, XML.
• Hands on experience in Linux and -or Windows systems and good understanding of distributed computing environments.
• Experience with CI-CD tooling such as Jenkins, Github, Bitbucket, ArgoCD, Artifactory, Azure DevOps in a large-scale environment
• Experience with observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, DynaTrace, Sentry, etc. in a large-scale environment
• Experience supporting relational and non-relational databases (MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling
• Working in a Platform, SRE or Production Engineering group for high availability-critical platforms-applications
• Experience managing a distributed container platform including but not limited to deployment-release management, provisioning, capacity management, workload management
• Experience managing container infrastructure and supporting development transformation to a container first model.
• This role requires oncall support as the team provides 24-7 operational support.
• Proficiency in at least one DevTool (GitHub, Jenkins, ArgoCD, Jira, Artifactory, ).
• Strong understanding of CI-CD principles and pipelines.
• Solid knowledge of Linux systems, networking, and containerization (Docker-Kubernetes).
• Hands-on experience with cloud platforms.
• Proficiency in Python, Ansible, or similar languages.
• Strong problem-solving skills, systems thinking, self-starter, and a passion for reliability.

Responsibilities

• be the primary point of contact for developers using tools like GitHub, Jenkins, Jira, or Artifactory
• Troubleshoot and resolve tool-related issues promptly to minimize developer downtime.
• Maintain and optimize CI-CD pipelines and integrations for reliability and scalability.
• Collaborate with development teams to improve workflows and automation.
• Design, implement, and maintain systems for high availability, scalability, and performance.
• Monitor and improve application reliability through proactive measures and incident response.
• Develop and maintain observability solutions (metrics, logging, tracing).
• Participate in on-call rotations and drive root cause analysis for incidents.
• Partner with engineering teams to identify reliability risks and implement best practices.
• Document processes, troubleshooting guides, and reliability of playbooks.
• Advocate for automation and self-service solutions to reduce operational overhead.

Skills

Degrees

Languages

Work schedule

Industry

Relocation