Software Engineering Manager-Site Reliability Center-Twilight

Job summary

As a Software Engineering Manager for PNC's Site Reliability Engineering Center, you will lead a team focused on ensuring the reliability, scalability, and operational excellence of mission-critical platforms.

Qualifications

• 5+ years of related experience and 3+ years of management experience
• Strong experience in Site Reliability Engineering, Production Support, or DevOps
• Proven ability to lead teams in high-availability, enterprise environments
• Deep understanding of incident, problem, and change management frameworks
• Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation
• Experience improving system reliability, observability, and operational maturity
• Strong communication skills with the ability to lead during high-pressure situations

Responsibilities

• Manage SRE and related teams
• Lead incident management and remediation
• Provide technical leadership in production support
• Drive problem management and root cause resolution
• Oversee change management and release execution
• Advance monitoring, alerting, and observability
• Champion resiliency, stability, and availability
• Enable scalability and performance optimization
• Lead a 24x7 production support model
• Drive automation and operational efficiency
• Ensure governance, risk, and compliance

Skills

Degrees

Relocation