Sr. Cloud Engineer

Job summary

Seeking an experienced Sr. Cloud Engineer to provide 24x7 Cloud Operate support for Epic and non-Epic workloads on AWS. This role involves ensuring service reliability, managing monitoring/alerting, incident resolution, and routine change execution to meet agreed SLAs. The engineer will also implement operational controls and drive continuous improvement through cost optimization and performance tuning.

Qualifications

• 7+ years of experience as a Cloud Engineer.
• 7+ years of work experience supporting clients in the cloud.
• 7+ years of Operate experience.
• 7+ years of healthcare experience and exposure to Epic workloads and processes.
• AWS Certified.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

Responsibilities

• Deliver Cloud Operate support for Epic and non-Epic workloads running on AWS, providing 24x7 operational coverage and service reliability.
• Manage monitoring, alerting, incident and problem resolution, and routine change/release execution to meet agreed SLAs.
• Implement operational controls including patching, vulnerability remediation, backup/DR readiness, and ongoing performance and cost optimization.
• Provide AWS cloud infrastructure support for production and non-production workloads, ensuring availability, performance, and reliability.
• Monitor AWS environments and triage/resolve incidents and service requests within SLA targets.
• Execute infrastructure provisioning and changes (compute, storage, networking, IAM) using standard runbooks and automation.
• Perform patching, backup/DR checks, and vulnerability remediation in partnership with security and application teams.
• Drive continuous improvement through cost optimization, performance tuning, and documentation of operational procedures.
• Communicate regularly with Engagement Managers, project team members, and representatives from various functional and technical teams.
• Escalate matters requiring additional attention and consideration from engagement management.
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes.
• Implement leading practice workflows, address deficits in quality, and drive operational outcomes.

Skills

Certifications

Degrees

Travel

Industry

Relocation