Jobs / Ingram Micro
Sr. Zendesk Platform Engineer
Ingram Micro · Mississauga, ON, Canada
Mississauga, ON, CanadaExp: 5-8 yrs100,000-115,000 CAD/yearlyRemote
Remuneration
100,000-115,000 CAD/yearly
Location
Mississauga, ON, Canada
Visa sponsorship
Not specified
Job summary
The Sr. Zendesk Platform Engineer at Ingram Micro is responsible for defining and delivering scalable Zendesk solutions that enhance automation and AI capabilities across the organization.
Benefits
Flexible HealthcareDentalVisionWell-being benefitsCritical illness coverageDisability coverageMental health supportPaid time offRRSP Matching
Qualifications
- Minimum 5-8+ years of experience in solutions architecture, platform engineering, or enterprise SaaS implementations
- Deep expertise in Zendesk (Support, Guide, Messaging, Sunshine, APIs, automation)
- Strong experience with system integrations (REST APIs, middleware, event-driven architecture)
- Proven track record of designing and implementing scalable, enterprise-grade solutions
- Experience driving automation and process optimization in a global environment
Responsibilities
- Lead end-to-end solution design for Zendesk across support, messaging, AI, and integrations
- Define scalable, modular architectures aligned with enterprise standards and governance
- Design and implement advanced automation strategies to improve efficiency and reduce manual effort
- Translate solution design into standardized, repeatable implementations across regions and business units
- Partner with business stakeholders to gather, analyze, and refine requirements
- Act as primary technical liaison with Zendesk product and engineering teams
- Develop and deliver training for Zendesk Administrators on advanced automation and AI capabilities
Skills
REST
Certifications
Zendesk AdministratorZendesk DeveloperZendesk Architect
Degrees
Bachelor’s degree in computer scienceInformation TechnologyRelated field
Relocation
No