Jobs / Merative
SRE Cloud Engineer - Azure
Merative · Mississauga, ON, Canada
Mississauga, ON, CanadaExp: 5+ yrs87,835-131,753 CAD/yearlyOnsite
Remuneration
$87,835.10 - $131,752.66 CAD; vacation, paid leave, extended health, paramedical, dental and vision benefits, retirement and tax-free savings plans, tuition reimbursement, life insurance, and EAP
Location
Mississauga, ON, Canada
Visa sponsorship
Not specified
Job summary
Own production reliability and technical support for business-critical applications, investigating issues and improving service stability, performance, availability, and customer experience. Responsibilities include incident response and root cause analysis, observability, release readiness, and operational maintenance across Microsoft Azure and Kubernetes/AKS environments, using tools such as Azure Monitor, Application Insights, Log Analytics, KQL, Prometheus, and Grafana.
Benefits
VacationPaid leaveExtended health benefitsParamedical benefitsDental benefitsVision benefitsRegistered retirement and tax-free savings plansTuition reimbursementLife insuranceEmployee assistance program
Qualifications
- At least 5 years of experience in application support, SRE, production support, DevOps, or a similar operational role.
- Experience supporting complex enterprise applications in production.
- Understanding of application architecture, APIs, integrations, and distributed systems.
- Experience managing production incidents from detection through resolution and root cause analysis.
- Hands-on experience with monitoring and observability tools, including logs, dashboards, metrics, and alerts.
- Experience supporting applications hosted in Microsoft Azure.
- Experience with Kubernetes/AKS or other containerized platforms.
- Linux and/or Windows Server administration skills.
- Knowledge of TCP/IP, DNS, load balancers, VPNs, and firewalls.
- Strong analytical and troubleshooting skills, including the ability to manage high-priority incidents under pressure.
- Excellent communication skills and a customer-focused mindset.
Responsibilities
- Own technical support and reliability for business-critical production applications.
- Monitor application health, performance, availability, and customer experience.
- Lead incident triage, troubleshooting, resolution, root cause analysis, and follow-up.
- Support applications in Azure and containerized environments, including Kubernetes/AKS.
- Analyze logs, telemetry, and transaction data to identify performance bottlenecks and recurring issues.
- Improve observability through dashboards, alert optimization, synthetic monitoring, and proactive health checks.
- Support application upgrades, patch validation, vulnerability remediation, and releases.
- Create and maintain runbooks, knowledge articles, and operational procedures.
- Collaborate with product, engineering, infrastructure, and security teams to improve reliability and customer experience.
- Drive improvements that reduce incidents and recovery times and increase platform stability.
Skills
AKSAzureAzure MonitorGrafanaKubernetesLinuxPrometheusWindowsWindows Server
Certifications
Azure certifications preferred
Work schedule
Rotating 24x7 on-call support
Industry
HealthcareRegulated applicationsMission-critical applications
Relocation
No