SRE Ops Lead

Job summary

The Site Reliability Engineering (SRE) Operational Lead is tasked with overseeing operational service delivery within the SRE managed service, focusing on reliability, availability, and continuous improvement. Key responsibilities include managing incident, problem, change, and release activities, ensuring compliance with SLAs and KPIs, and promoting SRE principles such as SLIs and operational automation.

Qualifications

• Experience supporting secure, regulated or mission-critical environments
• Experience delivering against SLAs, KPIs and contractual commitments
• Experience delivering operational excellence, service improvement and automation

Responsibilities

• Own the day-to-day operational performance and delivery outcomes of the SRE Service
• Build and maintain strong customer relationships and act as a trusted operational leader
• Drive achievement of SLA, KPI, XLA and SLO commitments
• Oversee incident, problem, change and release management activities
• Lead major incident coordination and service restoration activities
• Foster adoption of SRE principles including SLIs, SLOs, error budgets and operational automation
• Champion automation, reliability and operational efficiency initiatives
• Work closely with architects and engineering teams to align delivery with technical strategies
• Identify risks, issues and service improvement opportunities
• Input into operational, financial and service performance reporting
• Develop and mentor team members
• Promote a culture of continuous improvement and operational excellence

Skills

Certifications

Security clearance

Relocation