Jobs / ServiceNow
Staff Site Reliability Engineer, Canada Protected B
ServiceNow · Toronto, ON, Canada
Toronto, ON, CanadaExp: 8+ yrs125,450-175,450 CAD/yearlyHybrid
Remuneration
$125,450–$175,450 base pay + equity (when applicable) + variable/incentive compensation + benefits
Location
Toronto, ON, Canada
Visa sponsorship
Not specified
Job summary
Provides senior technical leadership for the reliability, availability, scalability, security, and performance of critical cloud infrastructure and services in a Canadian Protected B regulated cloud environment. Leads complex production incident response, Root Cause Analysis, reliability and automation initiatives, and engineering standards across teams, working with Linux, Google Cloud Platform, Kubernetes, PostgreSQL, Ansible, Puppet, Bash, Python, and JavaScript.
Benefits
Equity (when applicable)Variable/incentive compensationHealth plansFlexible spending accountsESPPMatching donationsFlexible time away planFamily leave programs
Qualifications
- Extensive experience administering, troubleshooting, and engineering Linux-based production environments at scale.
- Advanced scripting and automation experience using Bash, Python, and/or JavaScript
- Significant experience engineering and operating cloud infrastructure, with Google Cloud Platform (GCP) preferred.
- Strong hands-on experience designing and implementing infrastructure and configuration management automation using Ansible and Puppet.
- Strong experience operating, troubleshooting, designing, and improving Kubernetes and containerized production environments.
- Deep database administration, performance, and troubleshooting experience, preferably with PostgreSQL
- Advanced networking knowledge, including TCP/IP, DNS, IP addressing, routing, load balancing, connectivity troubleshooting, and network security concepts.
- Significant experience leading major incident management and Root Cause Analysis
- Demonstrated ability to lead complex technical initiatives spanning multiple systems, technology domains, or engineering teams.
Responsibilities
- Provide technical leadership during complex, high-impact production incidents spanning multiple services, systems, or technology domains.
- Lead technical Root Cause Analysis (RCA) for significant or complex incidents and drive systemic corrective and preventative actions across services and teams.
- Identify recurring and systemic reliability risks and lead engineering initiatives that address their underlying technical causes.
- Lead cross-functional reliability initiatives involving SRE, application engineering, infrastructure, networking, database, cloud, and security teams.
- Design and lead automation initiatives that eliminate significant sources of operational toil and create scalable, reusable solutions across services or environments.
- Lead the operation, troubleshooting, and reliability improvement of Kubernetes and containerized production environments.
- Mentor engineers through technical problem solving, incident response, design reviews, automation, troubleshooting, and reliability engineering practices.
Skills
AnsibleBashGCPGitJavaScriptKubernetesLinuxMariaDBMySQLPostgreSQLPuppetPythonServiceNow
Degrees
Bachelor's degree in Computer Science, Computer Engineering, Information SystemsMaster's degreePhD
Work schedule
24x5 Site Reliability Engineering operationFixed day, swing, or overnight shiftMonday through FridayEach shift includes eight hours of scheduled work and a one-hour unpaid meal perAdjacent shifts overlap by one hour
Industry
Cloud infrastructureRegulated cloud environment
Security clearance
Candidates must meet applicable Government of Canada personnel security screeninAccess to Protected B information, assets, or systems requires Reliability Statu
Relocation
No