Jobs / Ion***
Staff Site Reliability Engineer
Ion*** · Santa Clara, CA, United States
Santa Clara, CA, United StatesExp: 7+ yrs152,000-228,000 USD/yearlyRemote
Remuneration
Base salary, bonus, equity, and benefits
Location
Santa Clara, CA, United States
Visa sponsorship
Sponsors visa
Job summary
The Staff Site Reliability Engineer sets reliability strategy and technical standards for cloud-managed SaaS services with on-premises customer deployments. The role leads SLO and error-budget governance, observability, incident response, resilience, and disaster recovery, while improving stateful and streaming platforms such as Postgres, Redis/Valkey, Kafka, and OpenSearch. It also develops AI Ops automation for predictive alerting, triage, remediation, and self-healing across AWS or GCP environments.
Benefits
Medical, dental, and vision plansMatching 401(k)Unlimited paid time off and paid holidaysParental and adoption leaveLegal insuranceHome technology stipend
Qualifications
- At least 7 years of production engineering experience, including recent hands-on reliability work
- Recent experience operating large-scale, fault-tolerant production systems on AWS or GCP
- Experience instrumenting production systems and governing SLOs and error budgets
- Experience designing and executing failure experiments or disaster-recovery exercises with validated failover
- Experience commanding serious SEV1 or SEV2 incidents and driving systemic fixes
- Demonstrated measurable reliability outcomes, such as availability, mean time to recovery, or error-budget adherence
- Evidence of technical leadership across multiple teams through standards, reviews, and coaching
- Preferred experience in cloud security posture management, runtime vulnerability detection, and workload protection
- Preferred experience with autonomous remediation, AI Ops, and agentic automation frameworks
- Preferred experience in load balancing, global traffic management, and AI traffic management
Responsibilities
- Own production reliability, service-level objectives, and error budgets
- Design and operate observability platforms and establish instrumentation standards
- Review SLO performance with service owners and drive corrective action
- Design and run chaos experiments and validate safeguards
- Lead high-severity incident response and post-incident reviews
- Establish on-call rotations, escalation policies, and regional handoffs
- Lead disaster-recovery testing and failover validation against recovery objectives
- Co-own cloud security posture and runtime vulnerability monitoring with DevSecOps
- Improve reliability, capacity, and efficiency of stateful and streaming services
- Build AI Ops workflows for predictive alerting, triage, remediation, and self-healing
- Mentor engineers and establish reliability standards across teams
Skills
AWSGCPKafkaOpenSearchPostgreSQLRedisTempo
Work schedule
Follow-the-sun on-call coverage
Travel
Up to 25%
Industry
Quantum computing
Relocation
No