Jobs / ServiceNow
Staff Software Engineer – SRE & AIOps
ServiceNow · Vancouver, BC, Canada
Vancouver, BC, CanadaExp: 8+ yrs125,700-220,000 CAD/yearlyHybrid
Remuneration
125,700-220,000 CAD/yearly
Location
Vancouver, BC, Canada
Visa sponsorship
Not specified
Job summary
The Staff Software Engineer – SRE & AIOps role is centered on enhancing infrastructure automation and operational resilience within hybrid cloud and data center operations. Key responsibilities include designing enterprise-scale Kubernetes clusters, implementing auto-remediation systems, and developing SRE tooling to ensure high availability and reduce operational toil across global teams.
Benefits
Health plansFlexible spending accounts401(k) Plan with company matchESPPMatching donationsFlexible time away planFamily leave programs
Qualifications
- Strong hands-on expertise operating production Kubernetes clusters at scale
- Proven experience designing and implementing closed-loop automated remediation systems
- Extensive hands-on experience with AWS, Azure, and GCP
- Strong experience with Infrastructure-as-Code tools and GitOps platforms
- Strong working knowledge of observability platforms
- Solid understanding of distributed system challenges
- Experience operating in follow-the-sun, 24/7 on-call models
- Hands-on experience managing both on-premises infrastructure and public cloud environments
- Demonstrated ability to apply machine learning and AI-driven insights
- Proven ability to drive technical decisions across teams
Responsibilities
- Design, deploy, and operate enterprise-scale Kubernetes clusters
- Architect and implement closed-loop auto-remediation systems
- Design and evolve the SRE tooling stack
- Establish SLO frameworks, error budgets, and alerting policies
- Design and maintain Infrastructure-as-Code frameworks and GitOps pipelines
- Architect hybrid cloud and data center operations
- Drive adoption of containerization, microservices, and DevOps patterns
- Design on-call rotation schedules, escalation policies, and incident command systems
- Mentor and guide junior SRE engineers and infrastructure teams
- Champion a culture of blameless incident analysis
Skills
AKSAWSAzureBashCloud SQLCloudFormationEKSGCPGKEGoKubernetesAWS LambdaLinuxPythonServiceNowTerraform
Certifications
Kubernetes certification (CKA, CKAD, or equivalent)
Degrees
Bachelor's degree in computer science, Computer Engineering, or related field
Relocation
No