Systems Administrator/Helpdesk Engineer

Job summary

The Mid-Level Systems Administrator/Helpdesk Engineer role focuses on providing system administration and end-user support for mission-critical systems. Key responsibilities include delivering Tier 1 and Tier 2 helpdesk support, managing user accounts with Active Directory, and troubleshooting both Windows and Linux environments to ensure optimal system performance and security compliance.

Qualifications

• US citizenship is required.
• Bachelor’s degree in a related field and 4-8 years of experience or Master’s with 2-6 years of experience.
• Experience with cloud platforms (AWS GovCloud, Azure Government).
• Experience with Linux and Windows Server administration.
• Experience with virtualization platforms (VMware, KVM).
• Experience with automation and scripting (Ansible, Bash, PowerShell, Python).
• Familiarity with STIG compliance and system hardening.
• Strong understanding of networking and identity/access management.
• Proven ability to troubleshoot and document systems-related projects.
• Experience supporting classified environments.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support for users, resolving hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot Windows and Linux workstations and servers.
• Manage user accounts, permissions, and access controls using Active Directory.
• Monitor system performance and implement corrective actions.
• Install software updates and security patches.
• Document incidents and service requests using ticketing systems.
• Collaborate with systems engineers and network administrators.
• Support system backups and disaster recovery activities.
• Assist with workstation deployments and asset management.
• Participate in on-call support and scheduled maintenance.
• Maintain automation scripts and infrastructure as code.
• Participate in security audits and incident response activities.
• Contribute to process improvements for customer experience.

Skills

Certifications

Degrees

Security clearance

Relocation