Jobs / Universal Music Group
Tech-BAIN Service Reliability Engineer
Universal Music Group · Nashville, TN, United States
Nashville, TN, United StatesRemote
Remuneration
Not specified
Location
Nashville, TN, United States
Visa sponsorship
Not specified
Job summary
The Site Reliability Engineer helps ensure the availability, scalability, and performance of critical enterprise services. The role automates infrastructure provisioning, deployments, and operational tasks; improves monitoring and CI/CD; and supports production reliability through on-call incident response, root cause analysis, and SRE practices such as service-level objectives and error budgets. The environment includes Linux and Windows systems, cloud platforms with a preference for AWS, containers, and observability tools.
Benefits
Medical, dental, and vision coverageIn-network outpatient mental health coverageFertility coverage for eligible plan participantsWellbeing reimbursements up to $720 per yearStudent loan repayment assistanceTuition reimbursement401(k) with immediate vesting on the first 5% of employee contributions and an aPaid time offPaid winter breakCompany holidaysSummer FridaysPaid parental leave
Qualifications
- Systems administration experience with Linux and Windows in a large-scale environment.
- Proficiency in at least one programming language, such as Python, Go, or Java.
- Hands-on experience with AWS, GCP, or Azure; AWS is preferred.
- Understanding of networking, Docker, Kubernetes, and Infrastructure as Code tools such as Terraform or Ansible.
- Experience with monitoring and observability tools such as Prometheus, Grafana, Datadog, Splunk, or Dynatrace.
- Analytical and problem-solving skills in high-pressure environments.
- Strong communication skills and ability to foster collaboration.
- Experience managing large-scale distributed systems for a global organization (preferred).
- Direct ServiceNow experience for IT service management (preferred).
- Knowledge of chaos engineering, resilience testing, and advanced capacity planning (preferred).
Responsibilities
- Design, build, and maintain critical services for availability, scalability, and performance.
- Develop monitoring, alerting, and observability systems.
- Monitor infrastructure capacity and performance and recommend service improvements.
- Automate infrastructure provisioning, deployments, scaling, and repetitive operational tasks.
- Develop and maintain scripts and operational tooling.
- Support and optimize CI/CD pipelines.
- Participate in on-call response to troubleshoot and mitigate production incidents.
- Lead post-incident reviews and root cause analyses.
- Collaborate with engineering and IT stakeholders to apply SRE practices, including service-level objectives and error budgets.
Skills
AnsibleAWSAzureCloudWatchDatadogDockerDynatraceGCPGoGrafanaJavaKubernetesLinuxPrometheusPythonServiceNowSplunkTerraformWindows
Degrees
Bachelor's degree in an IT-related field (preferred)
Languages
PythonGoJava
Work schedule
On-call rotation
Industry
Music
Relocation
No