Technology Systems Administrator

Job summary

The M365 Engineer & SharePoint administrator will be the organization's subject-matter expert for Microsoft SharePoint and wider M365 technologies. You will support, build, and maintain enterprise-grade SharePoint, workflows, automations, and data that drive efficiency, improve user experience, and support the Group's digital strategy. This role requires strong hands-on administration capability, excellent problem-solving skills, and the ability to lead the evolution of our M365 SharePoint environment. Additionally, the role supports the core group IT team in delivering high-quality support to colleagues.

Qualifications

• Strong hands-on experience supporting, designing, and building solutions with SharePoint Online and MS365 apps.
• Strong understanding of IT Support best practice, ticket, and workflow management.
• Experience integrating M365 services with SharePoint.
• Demonstrable experience transitioning business problems into technical solutions.
• Excellent documentation, communication, and stakeholder engagement skills.
• Experience working in an agile or fast-paced delivery environment.
• Ability to work autonomously and manage multiple projects simultaneously.
• Experience developing customer solutions within MS365.
• Knowledge of Microsoft Azure AD.
• Experience in financial services or regulated environments.
• Familiarity with ITIL frameworks.
• Experience supporting or mentoring junior developers or citizen developers.
• Technology related degree or equivalent professional experience.
• Administering and optimizing SharePoint Online sites, structures, and permissions.
• Integrating SharePoint with Microsoft 365 services and connectors.
• Supporting SharePoint hosted basic document libraries.
• Producing clear technical documentation and user guidance.
• Working independently across multiple projects in a fast-paced environment.
• Experience migrating file shares to SharePoint libraries.
• Creating custom components and page designs.

Responsibilities

• Maintain and support the Group M365 SharePoint platform, including document collaboration pages.
• Support the user community to gain maximum value from the platform and associated M365 toolset.
• Maintain oversight and governance of security access controls within SharePoint, including implementation of shared data repositories, enforcing DLP policies, security best practices, and compliance controls.
• Act as the senior point of escalation for complex SharePoint Online technical queries.
• Own the design, configuration, and optimization of SharePoint Online sites, libraries, content types, and permission structures.
• Create and maintain high-quality documentation, including solution designs, governance frameworks, user guides, and release notes.
• Work closely with stakeholders to analyze business processes and produce detailed functional/technical specifications.
• Deliver M365 collaboration and automation improvements, including MS Teams integrations, document automation, and digital workflow redesign.
• Provide targeted training, coaching, and guidance to end users and citizen developers to promote safe adoption of low-code tools within personal and team SharePoint sites.
• Provide regular governance and review of site structures and estate, and implement housekeeping in line with data retention policy and good practice.
• Contribute to the Group's digital transformation roadmap by proposing enhancements, new capabilities, and process automation opportunities.
• Ensure that all solutions meet security, compliance, and quality standards, with appropriate testing, validation, and release control.
• Collaborate with third-party technical partners when required for complex integration or platform issues.
• Support the wider Technology team with specialist expertise during cross-functional projects and M365 service improvements.
• Work autonomously, managing project workload, priorities, and timelines effectively to meet delivery expectations.
• Escalate support issues appropriately.
• Achieve Technology service SLAs for remote and onsite issues.
• Support the delivery of the preventative maintenance plan.
• Deliver projects within agreed timescales and budgets.
• Assist with troubleshooting and resolving end-user and infrastructure issues.

Skills

Certifications

Relocation