Tier III Azure & Microsoft 365 Platform Engineer

Job summary

The Tier III Azure & Microsoft 365 Platform Engineer provides advanced operational support for Microsoft Azure GCC and Microsoft 365 environments.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 5+ years of enterprise infrastructure or cloud operations experience.
• 3+ years administering Azure and Microsoft 365 environments.
• Experience with Entra ID, Conditional Access, MFA, and RBAC.
• Experience with PowerShell automation.
• Experience supporting enterprise cloud operations.
• Client projects for this position require U.S. Citizenship.
• Successful drug screening.
• Must be eligible to obtain and maintain a security or clearance badge.

Responsibilities

• Provide Tier III support for Azure and Microsoft 365 environments.
• Manage Azure subscriptions, landing zones, resource groups, and platform services.
• Support Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID.
• Manage Conditional Access, MFA, and Privileged Identity Management configurations.
• Support monitoring, alerting, backup, recovery, and operational readiness activities.
• Troubleshoot complex cloud connectivity and tenant issues.
• Support infrastructure modernization and migration initiatives.
• Develop automation using PowerShell and cloud-native tooling.
• Create SOPs, runbooks, and platform architecture documentation.
• Participate in service reviews and continuous improvement efforts.
• Support KPI and SLA performance reporting.
• Coordinate escalations with Microsoft and third-party support providers.
• Conduct knowledge transfer activities for client personnel.

Skills

Relocation