Track Manager - Azure DevOps, Terraform

Job summary

The L3 Azure Track Manager is responsible for providing advanced technical support and operational leadership across Azure cloud services, focusing on integration, governance, and incident management. Key responsibilities include L3 support for Azure infrastructure, service integration with enterprise systems, and driving operational excellence through automation and monitoring, utilizing technologies such as Azure Monitor, PowerShell, and Terraform.

Qualifications

• Strong hands-on experience with Azure IaaS and PaaS services
• Strong PowerShell scripting skills
• Experience working with ServiceNow or similar ITSM tools
• Strong understanding of incident, problem, change, request, and configuration management

Responsibilities

• Provide L3 support for Azure infrastructure and platform services
• Troubleshoot complex issues across Azure compute, storage, networking, identity, monitoring, security, and backup services
• Act as the final technical escalation point for P1/P2 incidents
• Integrate Azure services with enterprise systems
• Support service onboarding, transition, and integration of new Azure workloads
• Manage and support Azure services including Azure Virtual Machines, Virtual Networks, Azure Storage Accounts
• Configure and manage Azure Monitor, Log Analytics, alerts, dashboards, and workbooks
• Implement and support Azure governance using Azure Policy
• Assess technical impact and implementation risk for Azure changes

Skills

Certifications

Relocation