Trader Voice Infrastructure Engineer

Job summary

Provides engineering leadership and technical support for enterprise Trading Voice services, covering platform management, health monitoring, readiness checks, and production support. The role performs L3 troubleshooting, tests and certifies software releases, and coordinates changes with operations teams, vendors, and external partners. The work involves Trader Voice systems, SIP and VoIP, VDI, ESXi and KVM, database technologies, telephony platforms, and voice recording systems.

Qualifications

• At least five years of Trader Voice Engineering experience.
• Knowledge of Trader Voice systems, including IPC systems, Hoots, Private Lines, and Cloud9.
• Expertise in SIP and VoIP telephony.
• Experience running software in a VDI environment.
• Experience running virtual machines on ESXi and KVM.
• Experience administering MySQL and MS SQL databases and performing query searches.
• Understanding of Cisco telephony, Microsoft Teams, and Skype for Business.
• Understanding of private wires and Hoot Networks.
• Understanding of NTR, NTRX, and Compass voice recording systems.
• Ability to work independently and as part of a cross-functional global team.
• Strong attention to detail, organization, problem-solving, customer service, and interpersonal skills.
• Willingness to learn and adapt to new technologies.
• Experience working in financial institution technology preferred.

Responsibilities

• Deliver Trading Voice services through engineering, monitoring, controls, and operational support.
• Manage and monitor Trading Voice infrastructure.
• Perform readiness checks before business operations.
• Provide L3 engineering and troubleshoot Trading Voice issues.
• Certify software releases and assess new features.
• Follow internal controls and procedures and meet deadlines and service-level agreements.
• Participate in production change processes and review vendor statements of work.
• Coordinate support and change management with vendors and external partners.
• Escalate issues to management promptly.

Skills

Industry

Relocation