neel r.

Managed and optimized cloud-based infrastructure on AWS, GCP, ensuring high availability and scalability. Automated routine tasks and procedures using scripting languages such as Python and Bash, Developed and deployed CI/CD pipelines using Jenkins and GitLab CI, reducing deployment time by 30%. Experienced with Linux and Splunk for log collecting and aggregation, real-time system monitoring, and data input and configuration automation. Conducted performance testing and optimization of critical systems, resulting in a 15% improvement in application response times and transformed Splunk for real-time data analytics, developing graphs, reports, alerts, and dashboards. Expert in migrating on-prem customers to Splunk Cloud and other cloud services. Collaborated with top clients including Nike, Liberty Mutual, FedEx, GEICO, and Pepsi. Collaborated with development teams to optimize application performance and reliability, resulting in a 15% decrease in system downtime. Proficient in managing Customer Escalation Calls, orchestrating swift issue resolution through effective cross-functional collaboration, and skillfully addressing escalated customer concerns to maintain high satisfaction and retention metrics. Expert in conducting Root Cause Analyses (RCAs) as part of incident management processes, utilizing systematic approaches to identify and address complex system issues swiftly. Participated in on-call rotations, providing timely support to Splunk users and troubleshooting for production systems