Ahmed F.

I’m Ahmed, a Team Lead at Microsoft, where I lead a team of 17 people focused on enhancing Microsoft 365 applications by coaching, analyzing performance, and providing insights to the development team for continuous improvement. With 3 years of experience in technical support at Vodafone and Microsoft, I’ve gained a deep understanding of customer needs, troubleshooting complex issues, and driving customer success. This background has helped me develop strong skills in cloud infrastructure, automation, and process optimization. While I’ve thrived in customer support and leadership roles, I’m now pursuing a career in DevOps engineering, driven by my passion for the field. My long-term goal is to transition into technical management roles within the cloud and agile industry, where I can lead teams and foster innovation in cloud-native solutions. I’m now building on my experience with cloud services, expanding my skills in DevOps practices like CI/CD pipelines, infrastructure as code (IaC), and containerization. My aim is to bridge the gap between development and operations, ensuring seamless deployments and high system availability. I’m excited to contribute to creating scalable, resilient infrastructures while continuing to lead and mentor teams through technological innovation.