Fernando A.

18 years experience in the Telco market as a Services/Project/Program Manager (PMP and PSM-I), leading large engineering projects and programs across LATAM. Hands-on experience with customer application, integration engineering, installation, field support, configuration, and provisioning of Fixed/Mobile Telco and multi-cloud solutions. Technical specialist (AZ-900, AZ-104, CLF-C01) and solution architecture expert (AZ-303 and AZ-304). Consultant in Core Networks, Network Monitoring, Quality Assurance, and Customer Experience Management. AI/Data systems Practitioner (AI-900 and DP-900) with expertise in applying Machine Learning (ML) and MLOps to enhance NOC/SOC operations. DevOps (3 x PagerDuty Certified) and AIOps SME in ongoing projects, leveraging these skills to drive efficiency and automation. Experience in Customer Relations, Service Contracts, and Support Management, as well as PM/PgM roles (Assurance & Managed Services, New Business Opportunities, Customer Satisfaction Improvement, Process Improvements, and Operational Excellence) for major LATAM (AT&T MX, Claro PR/CO/CH/ARG/PY/UY, Telefonica, TIM, Claro) and US (Verizon 5G Test Lab) players, covering all Core Networks (5G, VoLTE, IoT, IMS/NGN, CS/PS, SAE/LTE, Signaling, and Legacy networks). Expert knowledge of Signaling, Core, and IP protocols, and Cloud solutions, with hands-on experience in design, deployment, automation, and support. Developer experienced in Bash/Python/Java. Experience in technical support and introduction of new technologies and solutions into the LATAM market. Skilled in developing PM and PgM plans, managing scope, schedule, risk, quality, cost, communication, and resources. Strong negotiation and persuasion skills with a customer orientation. Exceptional organizational and planning skills in managing resources to meet targets during execution, service deployment, commissioning, and validation. Ability to identify high-leverage activities and maintain team focus. Responsible for controlling baselines and managing requirements. Skilled in leading planning meetings and generating stakeholder reports. Self-directed and proactive consultant with leadership experience managing multiple remote teams across LATAM. To know more about my portfolio, check out on: https://medium.com/@fcoartigas